Refund Policy

Problem merchandise and the request deadline

You have 30 calendar days after delivery to open a request about damaged, defective, wrong, incomplete, or materially misdescribed goods. This is not a general satisfaction-return program: a change of mind, personal preference, or a customer-selected wrong size or option does not qualify for a voluntary return. Applicable rights that cannot be waived remain available.

Provide evidence and wait for directions

Contact phuongninh62337@gmail.com with the order identifier, email used at checkout, and the reason for your request. Photographs or video should show the problem and packaging; keep the relevant components and packaging. We assess the request before approving any shipment back. Approval includes the accurate return destination and instructions. Do not assume the published postal address is a return facility.

Available resolutions

An exchange or replacement requires approval and suitable inventory. The arrangements for shipping, return labels, or applicable fees are explained for the case consistently with existing commitments and statutory rights. Within 10 calendar days after approval of a refund, we process and initiate it to the original payment method. A card issuer, bank, or payment provider can take further time to make the credit visible.